Frequently Asked Questions

1. What is Nariyal Ghar?

Nariyal Ghar is an online store in Pakistan offering premium Sri Lankan nariyal and coconut-based products, carefully sourced and delivered fresh to your doorstep.

2. Why do you sell Sri Lankan nariyal?

Sri Lankan nariyal are known worldwide for their rich coconut water, thick meat, natural sweetness, and superior quality. We source from Sri Lanka to ensure consistent freshness and premium taste.

3. Are your coconuts fresh?

Yes. All our nariyal are carefully selected, quality-checked, and hygienically packed to maintain freshness until delivery.

4. Do you deliver all over Pakistan?

Yes, we deliver across Pakistan. Delivery time may vary depending on your city and location.

5. How long does delivery take?

  • Major cities: 2–4 business days

  • Other cities & rural areas: 3–6 business days

Delays may occur due to weather or courier issues.

6. What payment methods do you accept?

We offer Cash on Delivery (COD) and online payment options (where available). Payment options are shown at checkout.

7. Can I cancel my order?

Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation is not possible.

8. What is your return & refund policy?

Due to the perishable nature of nariyal:

  • Returns are generally not accepted

  • Refunds or replacements are only offered if the product is damaged, spoiled, or incorrect

You must contact us within 24 hours of delivery with photos or videos.

9. What if my nariyal arrives damaged?

Please email us within 24 hours of delivery with clear photos or videos, and we will review your case for a refund or replacement.

10. Do coconuts vary in size?

Yes. Nariyal are a natural product, so size, weight, and appearance may vary slightly. This does not affect quality or freshness.

11. How should I store fresh nariyal?

We recommend storing nariyal in a cool, dry place. For best results, consume them as soon as possible after delivery.

12. How can I contact Nariyal Ghar?

You can reach us at:

📧 Email: nariyalghar@gmail.com

Please include your order number for quicker support.